1333 com FAQ — All Your Questions Answered in One Place

No, each person is permitted only one account. Multiple accounts violate 1333 com's Terms & Conditions This is a direct violation. If detected, all associated accounts will be closed and balances may be forfeited.

KYC is not required for small transactions initially. However, to withdraw above a certain limit or to fully verify your account, you will need to submit a photo of your NID, passport, or driving licence. Completing KYC unlocks faster withdrawals and higher limits.

Yes, you can update your mobile number and email address from Account Settings after logging in. For security purposes, an OTP verification is required to make any changes. If you run into any issues, please reach out to our support team.

To permanently close your account, please contact our support team. Make sure to withdraw your balance before submitting the request. Responsible Gaming The page also offers a Self-Exclusion option.

1333 com supports all major payment methods in Bangladesh: bKash, Nagad, Rocket, supported bank cards, and cryptocurrency. For full details, Transactions page available.

The minimum deposit at 1333 com is just ৳500. This is kept deliberately low compared to other betting platforms in Bangladesh, so new members can get started with ease.

bKash and Nagad deposits are typically credited within 1–5 minutes. If there is a delay, contact support with your transaction ID and we will resolve it within 30 minutes.

1333 com does not charge any deposit fees. However, your payment provider (such as bKash or Nagad) may apply their own transaction charges.

If your payment was deducted but your account was not credited, please contact support with your transaction reference number. We will investigate and resolve the issue within 24 hours.

For KYC-verified accounts, withdrawals are typically processed within 15–30 minutes. Bank transfers may take 1–3 business days. Your first withdrawal may take slightly longer.

The minimum withdrawal amount at 1333 com is ৳1,000. The maximum daily withdrawal limit varies depending on your account level. VIP members enjoy higher limits.

Your withdrawal may be pending due to: incomplete KYC verification, unmet bonus wagering requirements, additional verification required for a first-time withdrawal, or a request submitted outside banking hours. Contact support if you need assistance.

1333 com does not charge any withdrawal fees. However, your payment provider may apply their own transaction fees. If you exceed a set number of withdrawals per month, a small processing fee may apply.

New members who register and make their first deposit at 1333 com automatically receive a 100% match bonus — up to ৳10,000. No separate code required. For full terms, on the Bonus page here.

To withdraw a bonus, you must meet the specified wagering requirements. For example, a 5x wagering requirement means you need to place bets totalling five times the bonus amount. Each bonus has its own terms — on the Bonus page View details.

You can enter a voucher code during deposit (after logging in) or through your Account Settings. Once applied, the bonus is credited automatically. Active voucher code Vouchers page available.

Yes, every bonus has an expiry period — typically 7 to 30 days. Any unused bonus will be forfeited once it expires. Start meeting the wagering requirements as soon as you receive your bonus.

Share your referral link or code with a friend. Once they register using that code and make their first deposit, a bonus will be credited to your account. Visit the Promotions page to see the current referral offer.

At 1333 com, you can bet on cricket, football, kabaddi, tennis, badminton, basketball, and hundreds of other local and international sports. Virtual Sports, Live Casino, and e-sports betting are also available.

Pre-match betting means placing a bet before the match starts — the odds are fixed. Live betting means wagering in real time while the match is ongoing — odds shift from moment to moment. Live betting offers more excitement and more opportunities. Analytics page tips.

If a match is cancelled or abandoned, all bets on that match are voided and your stake is fully refunded. For parlay/accumulator bets, the cancelled match is removed and the remaining selections are settled as normal.

1333 com uses decimal odds by default (e.g., 2.50). Potential payout = stake × odds. For example, ৳100 × 2.50 = ৳250 (total return, net profit ৳150). on the Betting Tips page A detailed guide to understanding odds is available.

Once a bet is confirmed, it generally cannot be cancelled. However, some bets offer a "Cash Out" option, which lets you sell your bet at its current value while the match is still in progress.

Yes, 1333 com is internationally licensed and uses military-grade 256-bit SSL encryption. Your personal and financial information is never sold or shared with any third party. Privacy Policy Read more.

Log in and go to Account Settings → Security to enable 2FA. You can choose between mobile OTP or an authenticator app. With 2FA enabled, the risk of your account being compromised is virtually zero.

Change your password immediately and log out of all devices. Then notify our support team — we will temporarily secure your account and launch an investigation.

Never. Neither 1333 com nor any of our staff will ever ask for your password, OTP, or card details via SMS, email, or phone. If you receive such a message, treat it as phishing and report it to us immediately.

Yes, the entire 1333 com support team is available in Bengali. You can reach Bengali-speaking agents 24/7 via live chat, email, and other channels. We are fully set up to serve users in Bangladesh.

Live chat typically responds within 2–5 minutes. Email support replies within 24 hours. For urgent matters, please use live chat.

If you have a complaint against 1333 com, support@1333com.biz-with your details via email. We take all complaints seriously and will respond with a resolution within 48 hours.

If you feel you're struggling with betting addiction or losing control, please on the Responsible Gaming page here. You'll find a full guide on deposit limits, self-exclusion, and expert support.